FAQ

​How Do I Care For My Charm?

If you find your charm developing any tarnish over time, you can clean it with a product like Brasso™ or Nver Dull™.  For a more natural approach, try ketchup!

 

​​Can I Personalize My Charm?

 

You are able to change the gem stone on any Celestial Canine charm and also upgrade to a sterling silver option but our charms are not able to be engraved or altered in any other way.

Shipping

 

Your package will normally go out the same day or the day after you place your order.  Shipping prices will be shown in the shopping cart before you are asked to pay. 

(Please note the below shipping times begin after your order has actually shipped, not from the time your order is placed)

US Orders: Orders shipping to a US address will ship via USPS First Class mail  If under 13 oz which takes around 3-5 business days; sometimes longer. If over 13 oz, they will ship via USPS Priority Mail, which arrives in approximately 2-3  business days.

​Secure Ordering & Payment Options

You can purchase any of these charms using your PayPal account or via Square if you want to use a credit card.  You'll see these options available upon checkout.

Returns & Refunds

100% Money Back Guarantee. We want you to love your charm! If you're not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery for a full refund or exchange as long as the charm is in good condition.

Once received, we will process your refund or exchange within several business days. 

If you need to return an item, simply email us directly.  We'll review your request and notify you via e-mail of your refund once we've received and processed the returned item.

How Do I Find Out What Sign My Dog Is?

Please click the "More" tab to see the page with this info.